333 W Hope Avenue, Salt Lake City, Utah 84115

Terms of Service

These are the Terms of Service that governs the sales and services provided by Scooper Troopers Pet Waste Management, LLC.   

Scooper Troopers Pet Waste Management is an independently owned and operated business in Salt Lake City, Utah. We are not affiliated with any other business with the similar or same name in other states.  We provide residential and commercial poop scooping and yard sanitizing and deodorizing services. 

By accepting the Service(s) you hired us for, you are bound to these Terms.  

Billing

Payment is due in full before any service(s) will be provided (does not apply to Initial or One-Time Cleanups).

  • Weekly/Bi-Weekly Services: Billing will take place after your initial cleanup completion. You will be charged automatically at the start of every week on Sunday.

  • Once Per Month Services: Billing will take place monthly on Sundays preceding your scheduled service week.

  • One-Time Cleanups: Billing will take place immediately after the service has been rendered.

Declined Payments: If we do not receive payment for any reason, or your card is declined, we will discontinue service at your property immediately until payment is received. Scooper Troopers Pet Waste Management will notify you upon a payment failure to request updated billing information. Customers can update their billing information at any time via the Client Portal at ScooperTrooperspwm.com.

Pausing Service: If your pet(s) will not be using the yard for a certain period (e.g., vacation, illness) and you do not wish to be charged, please let us know one week in advance to pause service. You can also log into the Client Portal to pause your service manually.

 

Cancellations/ Refunds/ Fees

Customers are allowed to cancel at any time via the Client Portal, or by calling us, (801) 215-9607, and requesting cancellation.  

  • Our Guarantee: In the event we leave behind pet waste after servicing your yard, notify us (must be same day) and we will return that same day to retrieve what was missed, and a full refund for that day’s service will be issued.

  • Either party may terminate service in writing at any time. If you decide to terminate service less than 24 hours before your scheduled service time, a $10.00 cancellation fee will apply.

 

Yard Access

It is your responsibility as the client to ensure and maintain safe access to your yard.  If we are unable to clean due to access, you will be charged for that cleanup, and no refund will be given.

Please make sure we have safe access to your yard.

Initial Cleanup/ One Time Cleanup/ Once Per Month Cleanup

Initial Cleanup – customers who sign up to receive recurring scooping service will require an initial cleanup.  This sets the stage for us to clear your yard of any debris obstructing our view of the poop so that we are better able to clean for every appointment thereafter.  Initial cleanups are charged starting at a rate of $35 for the first 40mins, and $1/min for any time beyond the forty minutes. Premium zip codes will be charged at an additional rate. 

One Time Cleanup – Rates start at $55 per cleanup for 45mins of cleaning.  Cleanings over 45mins will be charged at a rate of $1/min for any time over.

We only haul away the scooped poop from your property, so any other debris (leaves, trash, etc…) collected will be placed into your yard waste bins, and/ or trash bins.

ONCE-PER-MONTH CLEANUP TIME LIMITS

While we price our monthly plans to reflect a once-per-month frequency, we operate on tight schedules.

Time Cap Policy: Standard monthly maintenance cleanups (following your initial deep clean) are allotted a maximum of 30 minutes in the yard. In the event that accumulated waste requires a technician to exceed this 30-minute threshold, additional time spent cleaning will be billed at a rate of $1.00 per minute.

Yard Sanitizing & Deodorizing

1. Scope of Service

  • Recurring Clients: Our Veterinary-Grade Sanitizing & Deodorizing is applied once per week following your scheduled cleanup upon request. Will not be applied if opt in request is not received.

  • One-Time Cleanup Clients: The treatment is applied immediately following the completion of the deep-clean scoop.

  • Weather Postponement: In the event of heavy rain or snow, we may postpone the sanitizing application to ensure the product is not immediately washed away, maintaining its effectiveness for your yard.

2. Safety & Access

  • Immediate Access: Our formula is 100% biodegradable and non-toxic. Pets and humans may return to the treated area immediately after application.

  • Plant Safety: While our product is specifically designed to be plant-safe and non-corrosive, we recommend that extremely delicate or indoor-only potted plants be moved or covered prior to service as a precaution.

  • Surface Versatility: We safely treat tile, cement, glass, painted wood, plastics, and coated metals. Scooper Troopers is not responsible for the degradation of surfaces that were already damaged, peeling, or improperly sealed prior to application.

3. Effectiveness & Expectations

  • Odor Neutralization: Our product is a molecular neutralizer, not a mask. While it is highly effective at destroying ammonia and sulfur smells, extremely old or deep-set odors (especially in dirt or old wood) may require multiple treatments to fully eradicate.

  • Pathogen Reduction: Our treatment is a clinical-level disinfectant that kills 99.9% of targeted bacteria and viruses (including Parvo and Giardia). However, this service is a preventative measure and does not guarantee that a pet will not contract an illness from other environmental sources or future waste.

Yard Maintenance

It is imperative that you maintain your yard in between scheduled cleanings. The yard must be free of excessive leaves, tall weeds, and debris.

  • Scooping Convenience Fee: If excessive leaves, sticks, or debris impede our ability to effectively locate and scoop waste—drastically increasing the time spent in your yard—a $15.00 Scooping Convenience Fee will be added to that day’s service, and you will be invoiced that day.

Weather

We scoop in most weather conditions, but inclement weather may make it hazardous or impossible to complete a scheduled cleanup. In this event, we will contact you to reschedule service before or after the storm.

  • Snow Policy: We cannot scoop if there is more than 2 inches of fresh snow on the ground. We will send a text message to confirm the yard is accessible. If we arrive and yard conditions are poor due to snow cover, we will scoop what is visible, and a $15.00 Scooping Convenience Fee will be added to that cleanup.

Skipped Jobs/ Cancelled Jobs

  • Skipped Visits: If we must skip a visit due to weather or unfavorable yard conditions and are unable to service your yard that week, you will still be charged. We must remove the accumulated double-growth of waste during the next visit, resulting in twice the work and time.

  • Extended Off-Cycles: If we have to skip two or more consecutive visits due to weather or unfavorable yard conditions, the next visit will be treated and billed as a fresh Initial Cleanup.

  • Our Guarantee: In the event we leave behind pet waste after servicing your yard, notify us (must be same day) and we will return that same day to retrieve what was missed, and a full refund for that day’s service will be issued.

PRIVACY POLICY

Information We Collect

We collect your name, email address, phone number, and physical address/zip code when you request a service quote, sign up for a service plan, or create an account in our Client Portal.

How We Use Your Information We solely use the information you provide to:

  • Generate and send accurate service and pricing quotes.

  • Schedule and render pet waste removal services.

  • Send operational updates (such as service confirmations, weather delays, or billing notifications).

  • Provide customer support through the Client Portal.

Sharing and Privacy Protection

Your privacy is incredibly important to us. Scooper Troopers Pet Waste Management, LLC does not sell, rent, share, or disclose any of your personal contact information to third parties for marketing or promotional purposes. All data collected is used strictly for internal business operations related to Scooper Troopers Pet Waste Management.

Text Messaging & Opt-Out

By providing your phone number, you agree to receive operational text messages from us regarding your service updates and weather alerts. You can opt out of text communications at any time by replying “STOP”