Terms of Service
These are the Terms of Service that governs the sales and services provided by Scooper Troopers Pet Waste Management, LLC.
Scooper Troopers Pet Waste Management is an independently owned and operated business. We provide residential and commercial poop scooping and yard sanitizing and deodorizing services.
By accepting the Service(s) you hired us for, you are bound to these Terms.
Billing
All services provided by Scooper Troopers Pet Waste Management are pre-billed. Payment is due in full on the day you sign up, and before any service(s) will be provided.
If you are receiving recurring services, billing will take place on the day you sign up, and you will be charged weekly/monthly, depending on your preference. Weekly billing occurs at the start of every week- Sunday. Monthly billing occurs on the 1st of every month.
If we do not receive payment, due to any reason, or your card is declined, we will discontinue service at your property immediately until payment is received. Scooper Troopers Pet Waste Management will notify you upon a failure of payment for updated billing information. Customers also have the ability to update their billing information on the Sweep&Go app, which is accessed via the Client Portal located on the menu bar at ScooperTrooperspwm.com
Customers who sign up for our recurring scooping service will be charged an initial cleaning fee of $60. This covers cleaning for the first 40mins with a rate of $1/min thereafter. The initial cleaning allows us to remove debris such as leaves, small sticks, and trash from your yard to make it is easier to spot the poop, and so that we are able to quickly and efficiently scoop that poop every appointment.
Customers who sign up for One Time cleanup will be charged a one time cleanup fee based on their number of dogs, size of yard, and the length of time their yard(s) have been thoroughly cleaned.
Cancellations/ Refunds/ Fees
Customers are allowed to cancel at any time via the Sweep&Go app, or by calling us, (801) 215-9607, and requesting cancellation.
Refunds will be given on a pro-rated basis, and will be subject to a $2.50 refund fee. If you cancel before any services begin, a $10 refund fee will be applied.
If for any reason your pet(s) will not be using the yard for a certain period (i.e. vacation, illness, etc.) and you do not wish to be charged for an unnecessary visit(s), please let us know one week in advance to pause the service.
Fees and Promotions are subject to change at any time. In this rare circumstance, you will be notified at least two (2) weeks prior to any changes.
Yard Access
It is your responsibility as the client to ensure and maintain safe access to your yard. If we are unable to clean due to access, you will be charged for that cleanup, and no refund will be given.
Please make sure we have safe access to your yard.
Initial Cleanup/ One Time Cleanup
Initial Cleanup – customers who sign up to receive recurring scooping service will require an initial cleanup. This sets the stage for us to clear your yard of any debris obstructing our view of the poop so that we are better able to clean for every appointment thereafter. Initial cleanups are charged a rate of $60 for the first 40mins, and $1/min for any time beyond the forty minutes.
One Time Cleanup – for those who do not want recurring services, we have our one time cleanup option. Rates start at $75 per cleanup for 40mins of cleaning, and increase depending on your number of dogs, the length of time it has been since your yard was thoroughly cleaned, and the size of your yard. Cleanings over 40mins will be charged at a rate of $1/min for any time over.
We only haul away the scooped poop from your property, so any other debris collected will be placed in your yard waste bins, and/ or trash bins.
Yard Sanitizing and Deodorizing
Customers who receive recurring scooping service will receive a yard sanitizing and deodorizing application once a week as part of their regular service. Customers also ave the ability to purchase a $25 one time yard sanitizing and deodorizing application if no other service is needed.
Unless you are receiving service during winter months or dates when there is a freeze danger, we will need access to [your] spigot to apply the solution, otherwise it will be applied via pump sprayer. A $5 fee will be added if you do not have a water hose or spigot provided (does not apply during months of Dec-Feb). Multiple applications may be needed, depending on the yard, to fully get rid of any odor(s).
It is your responsibility as the client to inform us at Scooper Troopers Pet Waste Management as to which area(s) we are to sanitize and deodorize.
Please click the services link for more information about yard sanitizing and deodorizing. Services
Yard Maintenance
It is imperative that you, the client, maintain your yard in between weekly cleanings (no excessive leaves, debris, etc…) otherwise you will be charged the initial cleaning fee every week you have service.
We will not be able to provide service if your yard has too tall of grass (i.e. ankle height). In this instance, you will be charged, and no refund will be given. We need to be able to see the poop and see where we are stepping as well.
Weather
We will scoop in most weather conditions, but Inclement weather may make it hazardous or impossible to make a scheduled cleanup. In this event, we will contact you asking if service can be rendered before or after the scheduled cleanup, and when.